Privacy Policy
How Sense Simulators collects, uses and protects your personal data.
Sense Simulators, located at Alexander Boersstraat 37 2, 1071 KW Amsterdam, The Netherlands, is responsible for processing your personal data as described in this Privacy Statement.
When you visit our website, place an order, subscribe to our newsletter, or interact with us as an interested party, we process your personal data carefully and transparently.
Our commitment to your privacy
We value your privacy and are committed to protecting your personal data. This Privacy Statement explains what data we collect, how we use it, how long we retain it, and how we secure it. We encourage you to read this statement carefully before sharing any data or making use of our services.
1. What data we collect
We process the personal data of:
- Customers placing orders via our webshop
- Newsletter subscribers and interested parties
- Participants in promotions, surveys, or giveaways
- Business partners
Personal data may include: your name, address, email, phone number, gender, age, transaction history, preferences, IP address, and quiz or survey responses.
2. How we collect your data
We collect data when you:
- Visit our website or contact us
- Create an account or place an order
- Participate in promotions or surveys
- Accept cookies on our website
We may also obtain data via analytics tools or third-party integrations (e.g. for website usage insights).
3. Why we process your data
We use your personal data to:
- Manage customer relationships and orders
- Provide technical support or personalized simulator advice
- Send newsletters, updates, and promotions (with consent)
- Execute sampling or review campaigns
- Meet accounting and legal obligations
4. Cookies
We use cookies for:
- Essential website functionality
- Analytics and performance improvement
- Targeted marketing and user experience personalization
You can manage your cookie preferences when you first visit our site.
5. Legal grounds for processing
We process your data based on:
- Your consent (e.g. for newsletters or marketing cookies)
- Contract performance (e.g. fulfilling orders)
- Legal obligations (e.g. financial records)
- Legitimate interest (e.g. performance improvement, customer insights)
6. Sharing your data
Your data may be shared with:
- Internal Sense Simulators team members (where relevant)
- Trusted third-party processors under strict agreements
- Partners outside the EU (only with appropriate safeguards)
We do not sell or share your data for unrelated purposes.
7. Data retention
We keep your data for as long as necessary to fulfil contractual or legal obligations. Data is anonymized or pseudonymized wherever possible.
8. Security
We apply strong technical and organizational measures to safeguard your data against unauthorized access, misuse, or loss.
9. Your rights
You have the right to:
- View, correct, or delete your data
- Withdraw consent at any time
- Request restriction or data portability
- Object to processing (e.g. direct marketing)
- File a complaint with the Dutch Data Protection Authority
To exercise your rights, contact us at info [at] sensesimulators.com.
10. Changes to this privacy statement
We may update this Privacy Statement periodically. If changes are significant, we'll notify you.